Below is our Rental Agreement. This applies to all rental items booked through the Retro Sales store.
These terms are displayed when viewing any item on our website, as well as on our Cart and Checkout pages. You will always be asked to read and accept these before proceeding through to Checkout.
By placing an order on the Retro Sales website that contains any items that are for rent, you are entering a legally binding contract between yourself, Retro Sales and the Retro Sales rental partners that provide the items within your order.
The terms on this page are specific to the rental of an item from Retro Sales, or one of our rental partners through the Retro Sales website.
By entering this agreement, you authorise Retro Sales to charge the selected payment method according to the terms outlined in this agreement. You certify that you are authorised to use this credit card/account and you agree not to dispute the payment with your provider if Retro Sales fulfils its responsibilities in providing the rental item(s).
You also authorise Retro Sales to charge the supplied payment method for any additional fees as outlined in this agreement (such as damages or late return fees). If a charge against the supplied payment method cannot be made, we will provide you with an invoice for the fees which you agree to pay within 5 working days.
If for some reason, your payment for an order is reversed or rejected, you agree to pay the outstanding amount within 48 hours of demand. Failure to do this will result in immediate cancellation of the booking. If the item(s) have already been dispatched you will still be liable for the full amount.
Retro Sales reserves the right to take all steps necessary to recoup any amounts owing as per this agreement, including the use of debt collection agencies and taking legal action. This may increase the amount owed by the customer, to cover the costs of these services.
In some cases, after you've placed an order via our website, you may be asked for a passport, driver's license or other forms of identification. If this isn't provided, Retro Sales and the rental partner reserves the right to refuse the booking.
TITLE TO RENTAL ITEMS
At all times, the rental items are and remain the property of the rental partner. The rental partner (or Retro Sales on their behalf) reserves the right to retrieve the item at any time.
The rental period you have selected for your rental is 'inclusive'. For example, a 4-day rental period can mean that your item will arrive by Friday and you will post it back on Monday. In this example, both the Friday and the Monday are included in the 4-day period.
For most items on Retro Sales, you are asked to select a "Delivery Date". You should select a Delivery Date which is 1 or 2 days before the day you intend to use the item(s).
In the majority of cases, your item(s) will arrive on or before your Delivery Date (sometimes referred to as the "Arrives by" date). Due to unforeseen circumstances, usually related to issues with the postage provider (e.g. Australia Post) it may arrive 1 or 2 days later.
No refund or credit will be offered in this instance unless the item arrives too late for you to use it for your planned event. If your order was placed 4 or more business days prior to your chosen delivery date, it will be a full refund.
You will receive a tracking number to your supplied email address when the items have been dispatched. If you haven't received this 1 day prior to your selected Delivery Date (or by your selected Dispatch Date), feel free to get in touch.
You may request that an item be left in a safe place without signature on delivery, but there is no promise that this request will be passed on to Australia Post. This liability is yours and you agree items may be stolen. You will be fully responsible for this and forfeit your deposit.
Australia Post makes this decision at the time based on whether they believe it is safe to do so, and this is completely out of Retro Sales and our rental partners' control.
If your delivery fails because you have provided an incorrect or incomplete address, you will not be entitled to a refund or credit. It is your responsibility to ensure that the address you enter is accurate and complete according to Australia Post and in some cases, other postage providers. This includes providing a valid apartment/unit number, company name or any other information required for postage providers to deliver to you.
INCORRECT OR FAULTY ITEMS
If you open your delivered parcel to find that you have been sent the incorrect item, please let us know immediately. If there's enough time, we will do our best to get you a replacement, so you still have something to use.
If you find that the item is correct, but has other issues (e.g. damage, faults or noticeable marks), please let us know within 24 hours of receiving the item, and definitely prior to using the item.
If you don't let us know within this timeframe, we reserve the right to refuse a refund as it will not be clear when the damage was caused or by who. You should do this even if you believe you will still use the item, as you may be offered a discount. More importantly, it will mean you won't be blamed for the damage or charged damage fees.
You acknowledge that the items being sent to you are not brand new and may have some signs of use. A refund may not be granted if the issue is considered minor or insignificant as these are typically used items like video game consoles.
Cancellations are allowed in the first 24 hours after an order was first placed on Retro Sales, unless the item(s) have already been dispatched to you, or unless the cancellation request was received less than 72 hours prior to your booking start date.
Cancellations are also allowed if a cancellation request is received 21 or more days prior to your booking start date. In these cases you will be given a full refund equal to the amount paid for the booking and postage costs.
For cancellation requests received between 14 and 21 days prior to your booking start date, you will be entitled to a credit note for the full amount paid including postage, but not a refund. The credit note can be used to rent or buy any items on the Retro Sales website and will have a 6 month expiry.
CANCELLATIONS BY RETRO SALES
Retro Sales or the rental partner providing the item may cancel your booking, for any reason. The compensation to you will be limited to the amount you paid to Retro Sales for the booking and postage. Retro Sales will not be responsible for any consequential damages that result from cancellation of the booking.
Reasons Retro Sales may cancel your booking include, but are not limited to:
- The item is damaged by a customer that has rented the item prior to you.
- The item is lost or stolen by a customer that rented the item prior to you.
- It is deemed that it is not possible to deliver the item to you in time for your booking, due to previous late return by a customer, or for any other reason, such as postage network delays (particularly during periods of COVID-19 restrictions).
In all cases above, you will be entitled to a full refund.
RETURN OF ITEMS
All items rented via Retro Sales will be delivered with a prepaid Australia Post Express Post satchel for returning the item back to us. If you don't receive this, please let us know ASAP.
If you lose the prepaid satchel, you will need to pay for one yourself. This must be an Australia Post Express Post satchel. Get in touch to let us know you've done this and include the tracking number.
If you send items back to the wrong location, you will be charged late fees as it can result in us having to cancel and refund the next customer's booking.
Items should be returned over the counter at an Australia Post store or depot, on or before the specified booking return date. This will be labelled the "Return on" date during checkout and in your order confirmation email.
If your "Return on" date falls on a Sunday or a public holiday, you may post the item on the next working day.
If for any reason you aren't able to attend an Australia Post store or depot to post back the item over-the-counter on the "Return on" date, you may return the parcel via a yellow Australia Post Express Post street postbox. This is at your own risk. If the parcel is lost and is never scanned by Australia Post, you may be liable for replacement. Similarly, if the item arrives back much later than expected the date of the first scan on the tracking may be used as the date it was posted back when calculating late fees.
We know small accidents happen, and we sanitise all items when they are returned after your rental. There will be no fees charged as long as marks can be removed.
DAMAGE OR LOSS
If damage (marks, cracks, etc) are observed when your item arrives, please take photos of this and let us know right away. If you don't do this and there was no known damage prior to delivery, it may be assumed that the damage was caused by you.
If you damage a rental item, do not attempt to repair it. If it can be easily repaired (e.g. wash) it will be taken care of with no additional cost to you.
You agree that under no circumstances will you attempt to repair the rental item(s) yourself, or have them repaired by anyone else. Do not cut, alter or glue any item booked via Retro Sales.
We take a deposit at the time of booking to cover damages.
If an item is damaged and is not covered by minor repairs as mentioned above, or insurance, you will be liable for the cost of restoring or replacing the item. In the case the item cannot be restored to a suitable condition, the fee charged may be up to, but not more than, 120% of the original RRP of the item. This fee will be on top of any amount already paid for rental or postage, and the item will still need to be returned to the rental partner, regardless of the amount of damage.
If you've lost or not returned an item, you will be liable for up to 200% of the RRP of the item.
The items available for rent on our website are often sold out in all retail stores and no longer available from the supplier. This has led to some people renting an item and not returning it, or saying it is lost, so that they are able to obtain something they want to keep. This, along with loss of earnings from potential future rentals, is why there is a fee of up to 200% of RRP for lost and unreturned items.
If an item is lost by Australia Post, then there will be no fees charged to you. This is why it is important that you return the item by posting it over-the-counter at an Australia Post office or depot.
By doing this, the item will be scanned and there will be a record of you posting the item in their tracking system. This will not happen when you put it into a street post box, as a system record won't be created until it reaches a scanning depot, and there will be no evidence of you having posted the item, meaning you would be liable for the loss.
By accepting this agreement, you give permission for Retro Sales to charge fees for damages or loss of an item to the payment method you used when placing your order. You will be given the option of using an alternative payment method before the charge is made.
If for any reason you post back the rental item(s) on a day after the “Return On” specified, late fees may apply. We will often allow a grace period of 1-2 days for this, but only if it doesn't affect a future booking for another customer. If it does affect this, late fees will almost certainly be enforced.
The fee charged for each day late will be your rental price divided by the number of days you've rented for, up to 120% of the original RRP of the item. For example, if you selected a 4-day hire and the rental fee was $100, late fees would be charged at $25 for each day late.
By accepting this agreement, you give permission for Retro Sales to charge late fees to the payment method you used when placing your order. You will be given the option of using an alternative payment method before the charge is made.
LIMITATION OF LIABILITY
By accepting the rental agreement, you agree that Retro Sales and its' rental partners will not be liable for any loss, damage, costs or expenses of an indirect or consequential nature incurred or suffered by you as a result of:
- Cancellation of a rental booking
- Late delivery of a rental item
- Non-delivery of a rental item
- An issue with the quality of a delivered rental item
This includes but is not limited to economic loss, loss of goodwill, emotional suffering, loss of opportunity or other loss of turnover, profits or business.
Retro Sales' liability will be limited to any amount paid by the customer to Retro Sales.
DEFINITION OF "REFUND"
For the purposes of this agreement, a refund for an order is defined as returning back to you the initial form of payment used to place that order. If you paid for the order by credit/debit card, the funds will be returned to that card. If you paid for the order using a credit note, then you will be re-issued that credit note, with a fresh expiry date. For orders placed using a combination of multiple forms of payment, you will receive back those forms of payment in line with the amounts used to pay for the order.
If your event is affected by a COVID-19 lockdown, restrictions or infection, you will be eligible for a credit note to use on items from the same rental partner. If we receive a cancellation request prior to any items being dispatched, the credit note will be for the full amount paid. If the item is dispatched to you, an amount will be deducted from the credit note to cover our rental partner's two-way postage expenses.
CHANGES TO THE RENTAL AGREEMENT
Retro Sales reserves the right to change the Rental Agreement and/or rental partners' terms at any time, so it is important you review and accept them each time you place an order with Retro Sales.
The terms that apply to an order will be in accordance with the Rental Agreement and rental partner's terms as they stood on the date the order was placed.