Frequently Asked Questions (FAQ)

Here's our most common questions and answers from customers


All items are shipped with Australia Post with tracking

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We use Australia Post.

We offer free shipping on all orders over $100. See our shipping policy for more details.

We ship out of Melbourne, so it takes a a few days for most major cities within Australia, but longer if you're in a region town. We use Australia post, so use their shipping calculator to get accurate estimates. We ship from postcode 3172

Postage Timeframe Calculator


We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

We source our new goods from 3rd party suppliers, Japan and trade ins.

Yes, all consoles are cleaned, tested and refurbished before sale.

The pins and contacts of the game carts are cleaned with Isopropyl Alcohol
to ensure they work flawlessly in your console. We highly recommend you buy Isopropyl
Alcohol from Bunnings paint department and use it on all your games and
console cart slots. We also sell cartridge cleaners which are a must for keeping
the cart slot inside your console free from dirt, oxidisation and corrosion.
This is the main reason games do not boot, so give them a clean and you will be
good to go.


The idea for a retro gaming store originated out of the frustration from buying and collecting games and consoles from eBay. The prices were high and often there were issues with sellers not being honest. Our founder decided enough was enough, and he started Retro Sales with a simple mission — to create a huge oasis of retro video games where classic and retro gamers could hang out, reminisce, learn and buy retro video games from a trusted source, and at decent prices. There are a few other staff members who help with orders, shipping, sourcing stock, blog writing, customer servcie, repairs, etc

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